Warranty &
Parts Support
Get comprehensive warranty information and order replacement parts for your APEX system.
APEX Warranty
All APEX systems include a 2-year limited warranty covering parts and manufacturing defects.
Covered
- All system components
- Manufacturing defects
- Labor for covered repairs
Not Covered
- Damage from improper installation
- Normal wear and tear
- Damage from external factors
Parts Ordering
Order replacement parts for your APEX system. Warranty parts are shipped at no charge.
Available Parts
Ordering Process
Warranty Repairs
Contact support to verify coverage and receive authorization. Parts shipped at no charge.
Out-of-Warranty Repairs
Contact your dealer or HVAC contractor. Standard HVAC parts available through supply houses.
Parts Shipping
Replacement parts shipped to authorized dealers within 1-2 business days. Complete replacements within 5 business days.
Support Request
Use the form below to get technical assistance
For Homeowners
First, reach out to your installer or dealer - they know your system best and can often resolve issues quickly.
If they can't help, we're here for you. Use the form above to get in touch.
For Trade Professionals
Need installation manuals, technical specs, or warranty support? We provide direct assistance to contractors and dealers.
View Technical ResourcesTechnical Resources
Warranty Information
All APEX systems include a 2-year limited warranty covering parts and manufacturing defects.